Shipping & returns

 

All art prints are custom-made and handled with care to ensure they reach you in perfect condition.

Packaging: Prints are shipped in sturdy, flat mailers with cardboard reinforcement to prevent bending or damage during transit.

• Return Window: If you are not entirely happy with your print, you may return it within 30 calendar days of receiving your order.
• Conditions:
  • The item must be unused and in the same condition that you received it.
  • It must be returned in the original packaging, or similar sturdy packaging, to ensure it arrives safely.
  • A receipt or proof of purchase is required.
• How to Initiate a Return:
  • Please email us at info@creativeswim.com with your order number and the reason for the return.
  • We will provide instructions on how and where to send back your item.
• Refunds:
  • Once we receive and inspect the returned print, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
• Return Shipping Costs:
  • Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
  • We highly recommend using a trackable shipping service and purchasing shipping insurance for valuable prints, as we cannot guarantee that we will receive your returned item.

1. Contact Us Immediately: Please notify us within 7 days of delivery at info@creativeswim.com.
2. Provide Documentation: Include photographs of the damage to both the print and the original packaging so we can file a claim with the shipping carrier.
3. Resolution: We will work with you to resolve the issue promptly, which may include sending a free replacement or processing a full refund upon return of the damaged item.

• Sale items or gift cards are final sale and cannot be returned.
• Custom or personalized art prints are non-returnable unless defective.